Privacy Policy

We collect personal information that you voluntarily provide when you contact us, request a quotation, ask for technical support, communicate with us by email or WhatsApp, or otherwise express an interest in our products and services.

We process personal information to provide, improve and administer our services, communicate with you, respond to product and technical inquiries, prepare quotations, support orders and projects, protect our services, comply with legal obligations and pursue legitimate business purposes.

We do not process sensitive personal information and do not knowingly collect information from third parties for profiling purposes.

Where applicable law requires a legal basis, we rely on your consent, the performance of a contract or steps requested before entering a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business and responding to customers. You may withdraw consent at any time where consent is the applicable basis.

We may share information with service providers that support website hosting, analytics, communications, email delivery, security and other business operations. These parties may process information only for the services they provide to us and subject to appropriate confidentiality obligations.

We may also disclose information in connection with a business transfer, to comply with law or lawful requests, to protect rights and safety, or with your direction or consent. We do not sell personal information for monetary consideration.

We may use cookies and similar technologies to maintain website functionality, understand usage and measure marketing performance. Our website may use Google services, including advertising conversion measurement. These providers may set or read cookies according to their own privacy policies.

You can control cookies through your browser settings and, where available, provider opt-out tools. Disabling cookies may affect some website features.

Our company is based in China and serves customers internationally. Your information may be processed in countries other than your own, including locations where our service providers operate. Where required, we use appropriate safeguards for international transfers.

We retain personal information only for as long as reasonably necessary for the purposes described in this notice, including responding to inquiries, maintaining project and transaction records, meeting legal and accounting obligations, resolving disputes and enforcing agreements. When information is no longer needed, we delete or anonymize it where practicable.

We use reasonable organizational and technical measures designed to protect personal information. However, no Internet transmission or storage system can be guaranteed to be completely secure, and you transmit information to us at your own risk.

Our services are intended for business users and are not directed to children. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that such information has been collected, we will take reasonable steps to delete it.

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of or objection to certain processing of your personal information, as well as data portability and the right to withdraw consent. You may also have the right to complain to a data protection authority.

To exercise a privacy right, contact us using the details below. We may need to verify your identity and authority before completing a request. We will respond in accordance with applicable law.

Residents of certain US states may have additional rights regarding access, correction, deletion and copies of personal information, and the right to opt out of certain targeted advertising, sale or profiling activities. We do not discriminate against anyone for exercising applicable privacy rights.

An authorized agent may submit a request where permitted by law. We may request evidence of the agent's authority and may ask you to verify your identity directly with us.

Because there is not currently a uniform industry standard for recognizing Do-Not-Track browser signals, we do not respond to all such signals. We will update our practices if a standard becomes applicable to our services.

We may update this Privacy Policy when our practices, technologies or legal obligations change. The revised version will be identified by the updated date at the top of this page and will be effective when posted.

Wuxi Reliava Technology Co., Ltd. is responsible for the processing described in this notice. You can ask questions or request access, correction or deletion by emailing [email protected] or using our website contact page.

Postal address: Room A310, No. 180-20 Linghu Avenue, Xinwu District, Wuxi City, Jiangsu, China.